Computer-Desktop Support Technician
Technology jobs are in high demand! In as little as one semester, you can prepare to work as a Desktop Support Technician and begin your pathway to a career in the tech field. This series of three courses, which can be completed in 16 weeks, will familiarize you with the skills needed to take your CompTIA A+ exam and your Microsoft MTA exam. Galveston College is an Authorized CompTIA and Microsoft training center.
This program explores the PC system from software, hardware and operating system points of view. CompTIA A+ topics are covered and included system boards, processors, memory, power supplies, input/output (I/O) ports, internal adapters, printers and basic networking devices. Software topics include client/server operating systems and installation, as well as licensing software application. The knowledge integrates with fundamental customer support concepts for the operation of a help desk or call center. The fundamentals of computer networking including the Open Systems Interconnection (OSI) model, network architecture such as local area networks (LANs) and wide area networks (WANs) are addressed. Other topics of discussion include: network topologies, network protocols and services, routers and switches, wireless and access points, Virtual Private networks (VPN) security and IP address and subnetting.
Students wishing to take the Microsoft Technology Exam (MTA) Networking fundamentals exam or CompTIA A+ test must purchase vouchers separately. If you are interested in taking any of these courses separately please contact the CE office.
Students seeking to earn this Occupational Skills Award in Computer Desktop Support should enroll in these three course simultaneously. Please view our current schedule for course offerings.
- Personal Computer Hardware IT Essentials: ITSC 1025 * (70 hrs)
- Fundamentals of Networking Tech: ITNW 1025 *(64 hours)
- Help Desk Customer Service Skills : ITSC 1044 (15 hours)
Course with an * may articulate over into our A.A.S in Computer and Network Administration.