Computing Technology Support
Overview
From administrative and faculty computers to digital classrooms and student labs, CTS is the best choice for comprehensive technology service. CTS provides workstation management and network support to its partners on-site and via remote assistance.
Support Services
| OS Updates (OS X and Windows Only) |
| MS Office Application Updates (2013 or higher) |
| Windows Server OS security and critical updates |
| Print Server Configuration |
| OS imaging server available for images |
| Virus and Malware scanning (SCEP) and automated cleaning |
| Lifecycle replacement recommendation |
| Active Directory management |
| Network Access Control management |
| Remediation of discovered security vulnerabilities |
| Backup and migration of user data |
| Advanced cleaning/removal of viruses and malware |
| Data destruction of decommissioned computers |
| Setup and troubleshooting of printers |
| Annual IT assessment |
WORKSTATION MANAGEMENT
CTS will work with your department to develop plan to transition to supported service, and then provide ongoing support for your users. CTS will provide yearly recommendations for workstation lifecycle replacements to help keep your IT inventory fresh and using current technology.
SOFTWARE SERVICES
CTS provides installation services for applications and/or specialized software provided by your department. While CTS will ensure that applications are installed and maintained properly, it is the responsibility of the department to guide users on the proper usage of any application.
HARDWARE SUPPORT SERVICES
CTS can coordinate obtaining warranty service provided by the manufacturer to speed hardware repairs or replacements. Any fees for repairs and repair parts are the responsibility of the customer and will be coordinated with the Departmental Contact
Response Time Guidelines
URGENT REQUESTS
ITS will respond to Urgent requests within (2) business hours. Urgent requests are those that meet one or more of the following criteria:
- Multiple users are affected
- User’s computer is not functional
- User is unable to send or receive email
- User has a deadline or on a time sensitive task
- Security of one or more machines is compromised
NORMAL REQUESTS
ITS will respond to Normal requests within (4) business hours. Normal requests are those that meet one of the following criteria:
- Request is not specified as urgent by the customer.
- User is experiencing an application problem that does not interfere with critical function
- User has an informational question
PLANNED REQUESTS
ITS will respond to planned requests as coordinated with the Departmental Contact. Planned requests are those that require scheduling, research, or other advance preparation. Examples might include, but are not limited to the following:
- Computer installations
- Regular Maintenance
- Hardware upgrades or service
- Physical computer relocation
How do I request support for an existing service?
If you or your department are currently supported by CTS, assistance can be requested by submitting a case via the GC Service Center by filling out the form below.
Contact Us
Phone
409-944-1532
